Troubleshooting

Start here when something blocks you. If you still cannot unblock, use Support or Contact.

The email link does nothing or says it expired. Request a new link from sign in. Links are one-time and time-limited. Check spam. There is no password reset because there is no password.

I am in the wrong language. Product language follows the Settings language (cookie), not the URL. Marketing pages use /pl/ and /es/.

Hire and activation

I cannot create a workspace or open checkout. Redeem an offer code on Hire. Early access accounts stay blocked until John accepts. No code? Make your case in the Slack community. Start here.

Billing and credits

Checkout is blocked. Same hire gate as above. Also confirm you are signed in as the account that was activated.

John stopped working / workspace paused. Credits likely reached zero. Open Billing, top up or wait for renewal, then start the workspace again.

Today’s AI spend looks wrong. Same-day AI spend is an estimate until the UTC day closes. Task receipts stay estimates even after the day total is finalized.

I was charged for a tool call that failed. Connected-app metering can still apply when the provider ran the call. Check Connections usage and Usage.

Workspace

Create is waitlisted. Global capacity is limited during early access. Follow the on-screen waitlist. Not a broken account.

Status stuck for a long time. First boot can take several minutes. Watch live logs on the dashboard. If it sits in error, try again later or contact support.

Settings did not apply. Many changes need Update John (about 3 minutes). Skills usually sync without it.

Update John takes longer than 3 minutes. Wait; slower updates were a real issue and were fixed, but a rebuild can still exceed three minutes. Do not delete the workspace unless the dashboard says to.

Delete then create fails. Wait until delete finishes, then create. Back-to-back recreate is supported once the dashboard is ready.

Slack

Install button does nothing. You need permission to install Slack apps. Ask a workspace admin.

Slack is already taken. One Slack workspace maps to one John CEO account. Disconnect from the other account or ask that owner to disconnect.

John does not reply in a channel. @mention him to start. He does not reply to channel messages without @John and without an active John thread.

Approval card looks stale. Scroll the thread; cards stay usable in long threads. If nothing happens, deny and ask him to try again.

Need to reconnect Slack tools / extra approval pending. Follow the dashboard banner. Slack is beta.

Paid Slack Assistant container missing. The full AI Assistant UI in Slack’s app container needs a paid Slack plan. DMs, threads, slash commands, and App Home still work on free workspaces.

QR pairing expired. Start pairing again from the dashboard (pairing windows are short).

I pasted a BotFather token and nothing changed. You must Update John. Saving the token does not push it to a running workspace.

Someone else can message my bot. Tighten the allowlist, then Update John.

Writes fail on Telegram. Telegram has no Slack approval buttons. Mutating connected-app calls fail closed without a grant. Approve from Slack or ask John to draft only. Approvals.

Connections

Sign-in loop or error from the provider. Complete OAuth in the same browser session. Some tools need admin consent. Try disconnect and connect again.

Tool not listed or Connect is missing. Custom OAuth apps and API-key toolkits are not supported in the UI yet. Connections.

John says he cannot access an app that looks connected. Disconnect, reconnect, and if the banner asks, Update John.

Email and Apps not showing

No Email card / no Apps nav. Those features roll out by environment. If Settings says email is not available, it is not enabled for you yet. Email, Apps.

Preview features

Voice replies and video models are preview. Community skills and Slack are beta. If a control is missing, it may not be on for your account. The product and these docs should say so rather than implying it is GA.